FAQ's
WHERE IS CANONICO BASED?
Canonico's headquarters are in Quarto, Naples, but we also have office in Milan.
WHAT IS THE RETURN POLICY?
Our goal is customer satisfaction. all products include a one-year warranty from the date of purchase, and we will do our best to provide any necessary repairs through our workshop. you can also return items within 30 days in their original condition.
WHERE ARE YOUR PRODUCTS MANUFACTURED?
All our products are carefully handmade in italy by skilled artisans. each piece is thoroughly checked in our workshop before being offered for sale.
WHEN WILL I GET MY ORDER?
We work quickly to ship your order as soon as possible. once shipped, you will receive an email with tracking details. delivery usually takes 6-9 business days for in-stock items and about 15 business days for custom-made pieces.
HOW MUCH DOES SHIPPING COST?
Shipping is free for orders over €200. for orders below this amount, a €15 fee applies.
DO YOU PROVIDE GIFT WRAP SERVICE?
We are working to offer gift wrapping at checkout. this option will be available soon.